FAQs

General Sail FAQs

Our sails depart at the time specified on your reservation, which is listed in your confirmation email. For example, if you purchase tickets for a 6:30 PM Sunset Sail, the sail will depart at 6:30 PM sharp. Please arrive at L Dock for check-in 30 minutes prior to departure. Guest will begin boarding 15 minutes prior to the sail. We strongly encourage arriving to the Santa Cruz Harbor 45 minutes prior to departure to secure parking.
The Team O’Neill’s maximum capacity is 49 passengers (including infants), plus captain and crew.
Yes, we do carry a sufficient number of jackets for all passengers. We only require that children 12 and younger wear one during the sail. When you book tickets for your children, please be sure to list their ages so we can have the appropriate sizes out and ready for them.
Keep in mind that it is often windy and cooler on the water and dressing in layers is recommended. We always suggest bringing an extra jacket, sweater or sweatshirt. Sunscreen and sunglasses are also important, as the sun can be intense as it is reflected off the water. No high-heels or boots are allowed, so please wear flat, non-scuffing shoes. You may wish to bring binoculars and a camera along.
You may bring your own snacks and non-alcoholic beverages aboard any of our public sails. No BYOB. We also have a beverage bar aboard where we sell a variety of cocktails, beer, wine, and other hot and cold soft drinks. All drinks range $1-5 and both cash and credit are accepted.
Yes, the “head” is fully functional, complete with running water, toilet paper and soap.
We suggest that you monitor the weather forecast a day or so prior to your sail and wear appropriate clothing. Keep in mind that a little fog or cool weather won’t keep us from sailing. Your safety is paramount to us and we will not sail in unsafe conditions. If the sail needs to be cancelled due to unsafe weather or sailing conditions, we will notify you immediately and up to 1 hour prior to our departure time.
The Team O’Neill catamaran is stationed at L Dock, on the southeast side of the Santa Cruz Yacht Harbor. 

Parking can be found in and around the Santa Cruz Harbor and we suggest arriving 45 minutes prior to departure to secure parking (check-in begins 30 minutes prior to departure).

  • Pay stations that accept credit cards and cash (no coins) are located by the southeast launch ramp (near L Dock),
    O Dock, and Johnny’s Harborside restaurant. Hourly permits are $1.25/hour. Please leave your permit face-up on your front dashboard and park in any Visitor space.
  • If your space has a coin-operated meter in front of it, you do not need to pay the meter if you have already purchased a parking permit from a pay station. If you have quarters and would rather pay the coin-operated meter, the rate is $1.25/hour as well.
  • All-day parking permits are also available at the pay stations and in the Harbormaster office for $13.00/day.
  • Street parking is no charge during the off-season, but a permit is required on weekends and holidays beginning May 5–September 3, 2018 from 11 AM–5 PM. These one-day permits cost $8.00 and more information is available on the Santa Cruz County Parking Program website.
You may cancel your reservation and receive a full refund with at least 72 hours notice before your sail time via phone or email. Cancellations made 72-24 hours ahead of time will only be eligible to reschedule their tickets to another sail in the same year’s season (depending on availability). Cancellations made within 24 hours and no-shows will not be refunded or rescheduled. If O’Neill Yacht Charters cancels a sail due to poor weather conditions or any other unforeseen circumstances, you will be refunded in full.
Pregnant women should have no problem enjoying the sail. Our 65′ catamaran offers a smooth, stable and comfortable sailing experience. Guests are also welcome to relax in our covered cabin, which is a great way to take a break from the sun and wind.
Unfortunately the boat is not wheelchair accessible. If you have limited mobility but can leave your wheelchair behind and be helped onto the boat, you are more than welcome to attend. Remember that the restroom on board is not handicapped accessible so you may need assistance.
Although we love animals, the only ones we will see are the ones we spot out on the bay. No pets are allowed aboard.
Yes. Your crew works hard for you and appreciates any cash gratuities you leave them. Gratuities are never solicited, but you’ll spot the treasure chest by the captain’s wheel as you exit the boat.
Absolutely! We love working one-on-one with you to create a memorable experience for you and your guests. Private charters are wonderful for corporate off-sites, birthdays, weddings, reunions, parties and memorials-at-sea. Give us a call or send us an email to inquire about availability and pricing.
No, passengers are not permitted to scatter ashes during any of our public sailing tours. If you’d like to scatter ashes, we’d be happy to book a private memorial sail for you and your loved ones. Please contact us directly for more details.
No. Smoking or vaping of any kind is not permitted anywhere on the catamaran at any time.